Refund Policy

Scope

This policy applies to paid Scalenetservices programs and consultation packages arranged offline. The website does not process payments.

Eligibility

Full refunds are available if you cancel in writing before program access credentials are issued or before a scheduled live session begins, whichever comes first.

Timeframe

Refund requests must reach us within 14 days of the invoice payment date for unused seats, subject to the conditions below.

Full or partial refunds

• Full: cancellation before access or first live session; or if we cancel a program and cannot offer a suitable alternative date.
• Partial (50%): if you have opened modules but have not used the included plan review call, and you request cancellation within the 14-day window.
• No refund: after the plan review call is completed, or after Desk Pairing hours for the billed month have been substantially consumed.

Non-refundable items

Third-party fees, completed Counsel Bridge document packages once delivered, and customised materials prepared to your facts after delivery are non-refundable.

Refund process

Email info@scalenetservices.digital with your invoice number, purchase date, and reason. We confirm eligibility within five business days.

Processing time and method

Approved refunds are returned via the original payment method within 14 business days of approval. Bank processing times may add several days.

Cancellation

You may cancel future Desk Pairing months with 14 days’ written notice before the next billing period. The current month remains payable if work has started.

Exceptions

Mandatory consumer rights under German law remain unaffected. If a service is not provided as described due to our fault, we will offer a remedy that may include a refund beyond the schedules above.

Contact for refund requests

info@scalenetservices.digital · 0395 67 43 22 · Street: Unter den Linden 15; City: Neubrandenburg; State/province/area: Mecklenburg-Vorpommern; Zip code: 17012; Country: Germany